Server

Overview

In this key role, you will be responsible for taking all orders and serving all meals to residents. You will be trained how to properly set tables serve meals, clean, and turn over the dining room. They must have the ability to communicate with residents, families, staff, and the public.

Qualifications

• Working knowledge of computer and point of sales systems.
• Strong organizational and analytical skills; oral and written communication skills.
• Demonstrated ability in independent functioning and strong leadership.
• Strong organizational and management skills
• Knowledge of regulatory standards and compliance requirements.
• Freedom from illegal use of drugs.
• Freedom from use of and effects of use of drugs and alcohol in the workplace.
• Persons who have been found guilty to a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position.
• Ability to work well with others.

Language Skills

Ability to read, analyzes, and interpret general business periodicals, professional journals, and technical procedures, or governmental regulations.  Ability to write reports, business correspondence.  Ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and the public

Reasoning Ability

Ability to define and solve problems collects data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in statistical or diagram form and deal with several abstract and concrete variables.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each key function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

To perform this job successfully, an individual must be able to perform each key function satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

 Services:

• Take all meal orders from residents.
• Submit all orders using the point of sales system (POS).
• Serve all meals to residents.
• Beverage service, take beverage orders, and refill as needed.
• Continue to wait on all guests when present in the dining room.
• Switch over dining room between meals including taking dishes to the kitchen, resetting tables, restocking, cleaning the dining room, and folding napkins.
• Linen service, pull linen, and replace as needed.
• Attends and participates departmental/community meetings as required.
• Establishes and maintains exemplary standards for department appearance ensures company policies and procedures.
• Adheres to all safety risk management protocol and programs.
• Maintain a positive attitude towards guests.
• Exhibits courtesy, compassion, and respect to resident families, visitors, administrators, and coworkers.
• Performs other duties and functions as directed.
• Maintain proper sanitation in all sections of the dining area.
• Room delivery as ordered.
• Open and close dining room as directed.
• Performs other duties and functions as directed.
• Occasionally may include covering housekeeping.

Leadership:

Demonstrates willingness to take risks generates new ideas for change. Maintains a positive attitude and communication skills. Promotes teamwork upon coworkers and continues to promote a positive atmosphere.

Process Improvement: 

Identifies processes for improvement in daily work. Self-evaluates and asks for support as needed. Seeks feedback from supervisor.

Interpersonal Skills:  Demonstrates active listening techniques, gains support through effective relationships, treats others with dignity and respect, seeks feedback.

Continuing Education:  Attends in-service and education programs; attends continuing education required for maintenance of professional certification or licensure.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions. While performing these duties of this job, the employee is regularly required to talk or hear.  The employee is also required to stand, walk, using hands, handle or feel, and reach with hands and arms.  The employee is occasionally required to sit, stoop, kneel, and crouch.  The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, depth perceptions, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee will encounter while performing the essential tasks of this job.  Reasonable accommodations may be made in certain situations in order to perform these functions.

While performing the duties of this job, the employee may be exposed to blood borne pathogens. The environment characteristic of a facility in which healthcare is provided to the frail elderly.  The noise is usually at moderate level.

The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed, as an exhausted list of responsibilities, duties, and skills required of personnel so classified.